14-Day Return Policy

At Lumiére Bagz, we want you to love your purchase! If you're not completely satisfied with your purchase, we offer a hassle-free return policy within 14 days of receiving your order.

Eligibility for Returns:

• Items must be returned within 14 days of delivery.

• The item must be unused, in its original condition, and in the original packaging, including any tags and protective coverings.

• Proof of purchase is required.

Non-Returnable Items:

• Items marked as final sale or clearance.

• Customized or personalized products.

• Items showing signs of wear, damage, or alteration.

How to Initiate a Return:

1. Contact our customer support at info@lumierebagz.com within 14 days of receiving your order.

2. Provide your order number and reason for return.

3. Our team will provide you with return instructions and a return shipping address.

4. Ship the item back using a trackable shipping service. Return shipping costs are the responsibility of the customer.

Refund Process:

• Once we receive and inspect your return, we will notify you of approval or rejection.

• Approved returns will be refunded to the original payment method within 5-7 business days.

• Shipping fees are non-refundable.

We appreciate your business and strive to provide the best customer experience. If you have any questions, feel free to reach out to us at info@lumierebagz.com.